All orders are shipped out within 72 hours of receiving order or ordering customer will be notified if we are out of stock or need additional time for mailing.
Most orders are shipped USPS which takes 3-5 business days for delivery, depending on weather and location of delivery address.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Reshipments
Any items returned to us by the shipping carrier because customer was not available to receive the package or shipping address related issues will be subject to additional shipping costs. Packages are reshipped using the method of our choice. Packages returned to us will be reshipped within 5-7 business days if customer provides correct information. Refunds for returned packages will be processed within 5-7 business days of being returned back to us if correct information was not provided for reshipment.
Once a package is scanned as delivered on a tracking report it is not eligible for reshipment and is no longer our responsibility.
Lost Packages
Packages not delivered within 14 business days in the domestic United States are eligible for reshipment. Please contact us thecurlyhairedherbalist@outlookcom. At that time, we will open an investigation, which typically takes 2-5 business days. If the order is confirmed lost at that point, we will reship the order.
By proceeding with any purchases, you are in aggrement with our refund, return, and shipping policy.
